Covid-19

Keeping you safe & comfortable at all times

We understand that the COVID-19 outbreak has left many guests feeling anxious about staying in a hotel. However, our parent company, The Royal College of Surgeons of Edinburgh, has provided us with expert clinical knowledge to ensure we create the most hygienic environment possible.  The hotel has remained open throughout the pandemic, providing a safe & secure environment for our NHS Staff & Key Workers, where we provided over 2100 complimentary room nights to support the workers, ensuring safe practices were implemented & adhered to at all times.

Safety measures include:

  • All staff have been trained on new hygiene measures and creating a safe environment.
  • Protective screens are in place at Reception.
  • A one way system is in place.
  • Hand sanitiser is available throughout the hotel and event venues, including in lifts.
  • A UV key cleaning oven thoroughly sanitises all hotel key cards between uses.
  • Social distancing is being observed.
  • Restaurant guests are being asked to leave their contact details as part of the Scottish Government's Test and Protect programme.
  • Luggage cannot be handled or stored at any time.  It can be transferred to the room by the guest on arrival, but cannot be accepted if the rooms are not ready.
  • Face coverings should be worn when moving around the hotel and event venues, except within bedrooms or when seated in the bar/restaurant.
  • The restaurant can currently accommodate a maximum of 6 guests from 2 households at one table at any one time.  Our event venues can currently accommodate a maximum of 20 guests for life events.
  • Should you exhibit any symptoms of Covid-19 prior to arrival, we kindly ask that you do not come to the hotel.
  • If you develop symptoms whilst in the hotel, please self-isolate in your room, contact NHS (9) 111 from your in-room phone or 111 from mobile devices.  Please inform the Duty Manager by dialling '0' from your room.

For up to date information on government guidelines, current tiers and travel advice, please visit the Scottish Government website at www.gov.scot